FAQ

Product-Related Questions

What sizes do your press-on nails come in?

Our nails come in various sizes to fit all nail beds. Please refer to our sizing chart.

How do I find the right size for my nails?

Measure the width of your natural nails and compare it to our sizing guide available on the website. 

Are your press-on nails reusable?

Yes, with proper care and removal, our press-on nails are reusable.

How long do the press-on nails typically last?

With proper application, they can last up to two weeks.

Do you offer custom designs for press-on nails?

We do offer custom design services. Please contact us for more details.

Are the nails easy to apply and remove?

Yes, they're designed for easy application and removal.

What materials are your press-on nails made of?

Our nails are made from high-quality natural resin.

Can I paint or apply gel polish over the press-on nails?

Absolutely, feel free to paint or apply gel polish over them.

How do I remove the press-on nails without damaging my natural nails?

Soak in warm, soapy water for 10-15 minutes, then gently pry them off.

Do you provide a nail glue with the press-on nails?

Yes, each set comes with its own nail glue.

 

Order and Shipping Questions

How long does shipping usually take?

Domestic shipping typically takes 3-5 business days, international shipping varies.

Do you offer international shipping?

Yes, we offer international shipping. Rates and times vary by destination.

Can I change or cancel my order after placing it?

Orders can be changed or canceled within 24 hours of placement.

How can I track my order?

You'll receive a tracking number via email once your order ships.

What is your return policy for press-on nails?

We accept returns of unopened products within 30 days of purchase.

 

Payment and Pricing Questions

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay.

Are taxes included in the price of the product?

Yes, all prices include applicable taxes.

Do you offer discounts for bulk orders?

Discounts on bulk orders are available; please contact us directly.

How do I apply a promo code to my order?

Enter your promo code at checkout in the ‘Discount Code' field.

 

Health and Safety Questions

Are the materials used for the nails safe and non-toxic?

Yes, our nails and glue are made from safe, non-toxic materials.

What should I do if I have an allergic reaction to the nail glue?

Discontinue use immediately and consult a healthcare professional.

Can wearing press-on nails damage my natural nails?

No, when applied and removed correctly, they do not damage natural nails.

  

General and Customer Service Questions

How can I contact customer service if I have an issue?

For issues, please email our customer service team at contact@nail-wave.com or leave a message on the Contact Us page

Do you offer nail care tips for after using press-on nails?

Yes, check out our blog for after-care tips and tricks.

Can I request a refund if I’m not satisfied with my purchase?

We offer refunds for unsatisfactory purchases. Please see our return policy.

Are there any precautions I should take when wearing press-on nails?

Avoid prolonged exposure to water and harsh chemicals while wearing press-on nails.

Do you have a loyalty program or rewards for regular customers?

Yes, we have a loyalty program. Sign up on our website to earn rewards.

Where can I see customer reviews of your press-on nails?

Customer reviews can be found on product pages and our testimonials section.

How often do you release new designs?

We release new designs seasonally and for special occasions.